Regular On-Going Training – Essential Even for Experienced Staff

In the Tourism and Hospitality Industry, especially in the 5-Star Resort segment, regular training is not only essential for continuing development, it is also a core strategy in maintaining excellent service quality and strengthening brand positioning in very competitive markets.

Even for experienced staff, continuous professional development, skill standardization, industry trend updates, and improved problem-solving abilities remain essential needs.

The Ocean Resort Da Nang – a prestigious 5-Star Resort known for its luxury beachfront villas – is a strong example of continuous investment in human resource development with the aim of delivering high-quality guest experiences.

With its strengths in international training expertise, Pegasus International College is proud to be selected as The Ocean Resort Da Nang’s strategic training partner. In November 2025, Pegasus successfully delivered an intensive Restaurant Service Training Programme exclusively for the entire F&B team of The Ocean Resort, aiming to elevate service standards to an international level.

Pegasus Training Programme: Updating Modern F&B Trends and International Standards

Pegasus Corporate Training Programmes are designed based on extensive experience in management and training within international hotel groups, ensuring strong alignment with real-world 5-Star operational environments.

In this collaboration, the training content focused on systemizing core knowledge, updating modern F&B trends, while sharing practical experience in operating F&B services in 5-Star hotels. The training programme was conducted by Pegasus very experienced Instructors with expertise in F&B Management and Professional Training at various international hotel management groups.

Training content included:

• Strengthening Menu Knowledge
• Standardizing Service Procedures for Different Service Types: Breakfast Buffet, Light Meals, Drinks Service, In-Villa Dining
• Introduction to LQA (Leading Quality Assurance) Standards
• Food Restriction Knowledge

Additionally, our Trainer conducted on-site assessments of each staff performance in different service situations. Based on these evaluations, core service skills were standardized. Additional competencies such as upselling and cross-selling were implemented, taking into consideration guests with special dietary requirements, meeting LQA standards, contributing to enhanced guest satisfaction and revenue optimization.

Sharing Practical Experience: Training Programme Values

Backed by in-depth expertise in F&B operations within international hotel groups, our Trainer conducted lively interactive discussions which allowed staff to openly discuss real-life situations in 5-Star hotel F&B operations.

By focusing on practical case studies and direct interaction, the training programme helped staff not only organize their professional knowledge but also develop professional responses, avoiding instinctive or emotional handling of service situations.

Pegasus International College – A Leading and Trusted Partner in Developing High-Quality Hospitality and Culinary Human Capital in Vietnam

With strong expertise and extensive experience in hospitality and culinary training, Pegasus International College proudly fulfills its mission of partnering with businesses to enhance professional competencies, service excellence, and workforce sustainability within the hospitality industry.

Key Corporate Training Programmes at Pegasus Include:

• Hospitality English Training Programmes
• Supervisory and Management Courses, such as: Hotel Supervisory Skills based on VTOS Standards, Staff Training and Development Skills.
• Advanced Hospitality Skills Training Includes: Professional Customer Service, Housekeeping Operations, Front Office Operations, Restaurant Operations and Hotel Security Operations based on VTOS standards and customized training programs tailored to business needs.