Pegasus continues to be entrusted with delivering Hospitality English Training for Da Nang Marriott Resort & Spa, strengthening English skills for hotel personnel.

1. Pegasus – A Trusted Training Partner For 5-Star Hotels & Resorts 

Recognized for strong capabilities in Hospitality and Tourism training, Pegasus has become a strategically aligned partner of leading five-star hotels and resorts in Da Nang, including Four Points by Sheraton, Sheraton Grand Danang Resort & Convention Center and Marriott Resort Danang – Non-Nuoc Beach Villas. Through these partnerships, Pegasus has provided tailored Hospitality English Programs that enhance staff communication capabilities and contribute directly to improved service quality and guest satisfaction. 

The continued cooperation with Danang Marriott Resort & Spa in November 2025 further reaffirms the credibility and effectiveness of our Hospitality English Training Programs. It also reflects the growing demand and priority that international hotel chains and luxury resorts in Da Nang place on strengthening industry-specific English skills for their manpower. 

Commencement of the Hospitality English training program at Da Nang Marriott Resort & Spa – November 2025

Training kickoff with employees from various departments at Danang Marriott Resort & Spa 

2. English Skills in Hospitality: More Than Communication – A Standard of Service 

At a five-star hotel environment, English goes beyond basic communication. It is a key foundational skill that ensures seamless and professional guest experiences from arrival to departure. When staff communicate accurately and confidently in English, it reduces misunderstandings, strengthens the hotel’s reliability factor in all communications internally and externally and serves to only boost the brand value of the hotel. 

Across all departments, from Front Office and Food and Beverage to Housekeeping and Guest Relations, every role requires professional and articulate English communication skills that aligns with established operational procedures. 

Therefore, Hospitality English extends beyond common conversational phrases and includes: 

• Language used in 5-star hotel establishments  
• Communication protocols based on each department’s Standard Operating Procedures (SOPs) 
• Skills for handling guest situations, service explanations,  the ability to offer assistance at a professional level and handling complaints in English 
• Sensitivity in choosing appropriate words, tone and communication styles in a multicultural environment 

Hospitality English Training Program for staff at Sheraton Grand Danang Resort & Convention Center

3. A Diverse Mix of International Visitors: Why English Remains the Common “Essential Language”? 

As Vietnam’s tourism industry continues to grow exponentially, particularly in Da Nang, the number of international visitors has increased significantly from key markets such as Korea, Taiwan, Japan, and China. This trend naturally creates a need for staff who can speak additional languages, such as Korean or Chinese, especially in certain frontline positions. 

However, in a globally oriented service environment, English remains the essential communication language that most hospitality professionals must be proficient in. English provides a common platform that connects diverse guest groups, supports smooth coordination among departments and ensures consistency in service standards across the entire hotel operation. 

English remains essential for: 

• Understanding service standards and operational procedures required by international hotel brands 
• Smooth communication across departments, especially within multi-national teams 
• Building professionalism and confidence when interacting with international guests 

In particular, regardless of the country of origin of each guest, English remains the universal language that enables staff to serve most guest segments and manage situations effectively in an international hospitality environment. 

Hospitality English Training for Staff at Four Points by Sheraton Danang  

4. Pegasus’ Hospitality English Training Programs 

As a leading international college specializing in Hospitality and Culinary Arts, Pegasus is proud to bring strong and reliable expertise as well as extensive industry experience in the delivery of professional training programs tailored for top hotels and resorts. 

Our Hospitality English Training Programs are structured to align with each business’s operational needs and includes: 

• Assessment of training needs aligned with the hotel’s current operational context 
• English proficiency assessment for each staff member through a specialized placement test 
• Customized training plans, adapted to operational schedules 
• Classes delivered by international or Vietnamese trainers, depending on business requirements 
• Commitment to learning outcomes, ensuring staff can “learn and apply” directly in their daily roles 

Upon course completion, learners undergo structured assessments and are awarded certificates based on business requirements. 

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Pegasus Corporate Training Program Highlights:  

• Hospitality English Training 
• Supervisory and Management Courses, including: 
• Hotel Supervisory Skills (VTOS Standard) 
• Staff Training and Development (Train-the-Trainer) 
• Professional Hotel Operations Courses, including: 
• Professional Customer Service 
• Housekeeping Operations (VTOS) 
• Front Office Operations (VTOS)
• Restaurant Operations (VTOS) 
• Hotel Security Operations (VTOS) 
• Customized Corporate Training Programs upon request