Front Office Service

1. INTRODUCTION

In addition to longer academic programmes, Pegasus International College also offers SHORT courses based on the Vietnam Tourism Occupational Skills Standards (VTOS) and Australian National Programmes.

At the end of the VTOS Front Office program, learners will be able to provide front office service to customers appropriately and professionally (taking and processing reservations; performing check-in and check-out functions, performing during stay functions, etc). The program will help learners satisfy customers’ requirement and expectations in the global tourism integration context.

StreamQualificationDurationAdvantages
Front office serviceCertification of completion of the course, issued by Pegasus International College (National validity)60 hours ~ 5-7 weeks (part-time)
  • Language of delivery and assessment: Vietnamese
  • More than 90% program is practical training
  • International standard facilities and equipment in a modern learning environment
  • Student can work immediately upon graduation

2. COURSE OUTLINE

Trainers
  • Trainers are industry experts currently working at Pegasus International College with extensive teaching experience
Duration
  • 60 hours ~ 5-7 weeks
Schedule
  • 3 sessions / week, duration of each lesson: 3 hours
Certificate
  • Certification of completion of the course, issued by Pegasus International College (National validity)
Career Opportunities
  • Receptionists at hotels and accommodation providers
  • Room reservation operators

3. TRAINING CONTENT

Module 1
  • Operate the computerized reservation system
Module 2
  • Taking and process reservations/communications
Module 3
  • Prepare reception area for guest arrivals
Module 4
  • Perform check-in functions
Module 5
  • Perform “during stay” functions
Module 6
  • Perform check-out functions
Module 7
  • Prepare front office records and reports

REGISTER
ADMISSION SHEDULE