VTOS Restaurant Service
Designed by Pegasus International College, the Restaurant Service according to VTOS Standards course, is tailored for all staff and restaurant managers/assistant managers. It aims to systematise knowledge, skills and customer service procedures in restaurants.
The VTOS Restaurant service course will provide students with skills and knowledge in performing professional and accurate processes of serving customers in restaurants such as preparing restaurants for service, serving food and drink at the table, etc, to meet the demand and expectations of customers in accordance with international standards.
| The course objectives | • At the end of the course, Participants will be able to identify basic types of food and beverage service, recognize the greeting process, take an order and serve customers in a restaurant. • Participants will also develop effective communication skills for providing food and beverage service to customers; prepare the restaurant, tools, equipment and set up tables for various dining styles. • Participants will demonstrate a careful and honest work attitude and mindset; a quick and proactive approach to customer service as well as a respect for and full compliance with safety, hygiene and industry regulations. |
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| Duration | 84 hours (including training, self-training, and assessment) | ||||||||||
| Target learners | • Shift Supervisor/Restaurant Supervisor • Staff who have been working in the department for at least 3 months |
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| The number of learners/class | Maximum of 20 learners/class | ||||||||||
| Training Methods | • Direct training at the enterprise. • Training focused on developing the capabilities of learners. • Emphasis on practicing skills, role-playing and activities to develop the strategic thinking skills of managers, closely linked to the realistic, diverse and flexible needs of hotels. Implementation Model: Training and Evaluation: - Phase 1: Learning with instructors - Phase 2: Self-training at the enterprise - Stage 3: Skills Assessment Exam |
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| Teaching language | Vietnamese | ||||||||||
| Training Certificates | The training certificate is issued by Pegasus International College in accordance with the regulations of the Ministry of Labor, Invalids and Social Affairs | ||||||||||
| Contents of Learning modules |
Note: The above is the standard framework of the training programme proposed by Pegasus International College. The actual training programme can be flexibly adjusted according to the specific needs of each enterprise. |
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| Unique selling points of the programme | • High-quality training programs tailored to meet the practical needs of businesses. • Professional trainers with several years of experience in the hospitality industry • Classes organized systematically, with advanced teaching methods grounded in VTCB's training and evaluation model, enabling students to actively engage with topics through practical activities and experiences. • Certificate of Completion issued by Pegasus International College are nationally recognized in accordance with the regulations of the Ministry of Labor - Invalids and Social Affairs |
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| Completion requirements | • Students must attend at least 80% of the programme duration • Assessment results attained must be average or higher • Must not violate the school’s rules and regulations. |
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| Teaching Materials and References | Vietnam Tourism Occupational Skills Standards (VTOS) |
Note: Based on the agreement between Pegasus and the actual conditions of the hotel, specific training content may vary from the proposed programme outlined above.
