The Talk show event “Enhance Service Quality and Design Customer Experience” is an event under a series of seminar activities in the hotel-restaurant industry, aiming to create a community with valuable knowledge organized by Pegasus International College. The talk show took place successfully with the participation of speakers and industry experts, including:

– Mr. Nguyen Chi Viet – Director of Crown Plaza Hotel Accommodation Division (IHG Group);

– Mr. Pham Thanh The – Training and Development Manager of Hotel de l’Opera – Mgallery; – With special guests: Mr. Nguyen Ba Luan

– General Director of TNH Hotels & Resorts (the company that invests and operates SOJO Hotels)

During the event, seasoned professionals with more than two decades of experience in the hotel industry imparted practical and valuable insights. Their sharing is highly beneficial for all the attendees who belong to a small to medium-sized hotel community, and it is an extremely valuable contribution to the community.

It is hoped that the talk show will provide businesses and managers with the necessary knowledge to better understand the importance of service quality, and to apply shared methods to improve customer experience and increase customer satisfaction.