Professionalism and Hospitality – The Core Values of The Hotel Industry

Following the administrative merger that brought Hoi An under the same regional umbrella as Da Nang, the local tourism industry has experienced strong growth. Five-star hotels and resorts, long recognised for their high service standards, are now making even greater efforts to maintain consistency while further elevating their brand positioning.

Bliss Hoi An Beach Resort & Wellness – a luxury beachfront resort located at Binh Minh Beach (South Hoi An) – continues to invest strongly in enhancing service quality, with a particular focus on professional hospitality training through standardised operational procedures for all staff members.

When staying at a hotel or resort, beyond modern facilities and leisure amenities, guests feel truly satisfied when they experience genuine hospitality and the professional competence of the staff. Simple yet meaningful details such as a warm greeting, thoughtful attentiveness, and seamless coordination between guest service departments throughout the entire stay are fundamental standards. These values should be continuously reinforced through regular training and consistently embedded in the mindset of every hotel and resort employee.

Why Professional Training Is The Key To Sustainable Service Excellence

Professional training has always been a core component within the operations of training and human resources departments at international-standard hotels and luxury resorts. Skills development is not limited to the probation period alone but is maintained consistently through regular refresher training programmes.

Alongside internal training, the involvement of external experts also plays a vital role. These specialists bring an objective perspective, update teams on industry trends, and provide new knowledge that helps staff stay aligned with evolving service standards and deliver better guest experiences. 

Through such regular training programmes, employees’ capabilities are continuously developed, ensuring consistency and professionalism throughout the service process. More importantly, staff are given opportunities to share practical experience, thereby contributing to higher service standards and the sustainable optimisation of the overall guest experience. 

The training programme implemented by Pegasus International College at Bliss Hoi An Beach Resort & Wellness in 2025 focuses on two core professional disciplines:  

• Hotel Operations: This module covers Front Office, Housekeeping, Food & Beverage Service, and Bartending. The programme equips staff with enhanced professional skills, scenario-handling capabilities, effective teamwork coordination, and the ability to maintain a consistently professional service attitude in all circumstances. 

• Culinary Arts & Pastry: This module concentrates on food preparation processes and presentation techniques, while strengthening coordination between the Kitchen and Restaurant teams to optimise the overall dining experience for guests.  

Upon completion of the training programme, employees demonstrated significantly improved teamwork and coordination, while further reinforcing the resort’s five-star service standards.

Hotel Operations Training – Standardisation with A Distinctive Identity

“Standardisation” and “Consistency” are essential keywords in the hospitality industry, forming the foundation for optimized operations and the delivery of outstanding guest experiences. However, standardization does not mean the loss of individuality or a resort’s unique character. 

At Bliss Hoi An Beach Resort & Wellness, the distinctive cultural values and warm spirit of the Quang region – sincerity, generosity, and genuine hospitality – have been thoughtfully integrated into Pegasus’ training programmes. Employees are guided to express these unique qualities with refinement in their service approach, ensuring that guests choose Bliss not only for its service quality, but return for the heartfelt connection they feel with people here. 

Thanks to this approach, guests at Bliss Hoi An Beach Resort & Wellness are not only impressed by the untouched beauty of Bình Minh Beach but are also captivated by the cuisine, heartfelt hospitality, and signature service style of the local people.

Pegasus International College – A Leading Provider of Corporate Training for The Hospitality & Culinary Industry

With over a decade of experience in workforce training and development, Pegasus International College has established itself as a strategic partner for many leadiworkforceality and F&B enterprises in Vietnam. Pegasus accompanies businesses in standardising service processes and building a competent and professional leading workforce high service standards. 

Pegasus designs flexible, industry-relevant corporate training programmes tailored to the specific needs of each partner, ensuring high applicability and long-term effectiveness. The goal is to provide comprehensive training solutions that help businesses enhance competitiveness and maintain 5-star service standards. 

Corporate Training Courses at Pegasus include: 

• English for Hospitality Professionals. 

• Supervisory & Management Courses, such as VTOS Hotel Supervisor Skills and Staff Training Skills. 

• Advanced Hospitality Skills Courses, including Professional Customer Service, Housekeeping Operations, Front Office Operations, Restaurant Operations (VTOS standards), Hotel Security (VTOS), and customised training upon enterprise request.