Hotel Reservation

This course provides knowledge and skills to work as reservation sales agent in a hotel or similar establishment, with responsibility for handling reservations for both group and individual guests, providing guest information and assisting in maximizing (rooms) revenue for the hotel.

Course content

  •     Work preparation
  •     Product Knowledge
  •     Room reservation marketing & sales
  •     Rates calculation and digital distribution channel
  •     Telephone skills
  •     Guests’ request
  •     Room Reservations for individual guests
  •     Room Reservations for group
  •     Other tasks related to room reservation
  •     Safety and Security


Language of delivery



2 sessions of 4 hours each week over 8 weeks – total 64 hours.

Classes can be arranged to the mutual benefit of students and Trainer.


Upon completion of this course, students have options to receive Certificate of Attainment issued by Pegasus International College or participate in the VTOS assessment to receive VTOS Certificate issued by VTCB.

Career Options

Graduates of this course may work in a hotel.

Registration Form