Front Office

This course develops a sound foundation for working as a front office in hotel or similar establishment, with responsibility for handling reservations, check-in, check-out, cashiering for both group and individual guests, and providing guest information.

Course content

  • Preparation
  • Knowledge about hotel products
  • Telephone skills
  • Guests’ request
  • Room Reservations
  • Hotel Check-in
  • Hotel Check-out
  • Night audit
  • Categories in a work shift
  • Safety and Security


Language of delivery

2 sessions of 4 hours each week over 8 weeks – total 64 hours.
Classes can be arranged to the mutual benefit of students and Trainer.

Upon completion of this course, students have options to receive Certificate of Attainment issued by Pegasus International College or participate in the VTOS assessment to receive VTOS Certificate issued by VTCB.

Career Options
Graduates of this course may work in a hotel as a receptionist.


Registration Form